Department Manager/Supervisor

Philadelphia, PennsylvaniaFull-time
About the Job
Round One Entertainment is looking to hire a full-time Food and Beverage Manager and Supervisor for our location in Philadelphia, PA at the Fashion District Philadelphia.

The Food & Beverage (F&B) Manager is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Manager will forecast, plan and manage all F&B orders, staff, and finance. His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Essential Duties:
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
  • Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
  • Tests cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
  • Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
  • Monitors department budgets and payroll records, and reviews financial transactions in order to ensure that expenditures are authorized and budgeted.
  • Schedules staff hours and assign duties
  • Investigates and resolves customer complaints regarding food quality, service, or accommodations.
  • Must have full knowledge of the process for serving alcohol within the premises.
  • Preserve excellent levels of internal and external customer service.
  • Lead F&B team by attracting, recruiting, training, and appraising talented personnel.
  • Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
  • Completes reviews, absence reports, supervises staff with time and attendance along with works ethics.
  • Comply with all health and safety regulations.
  • Report on management regarding sales results and productivity.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Interact with customers in a courteous and professional manner.
  • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
  • Performs all shift duties as required by Store General Manager
  • Additional Duties and Responsibilities to be performed when directed by the Store General Manager.

Non-Essential Duties:
  • Follows Company guidelines for managing confidential information, customer satisfaction, and supervising F&B associates.
  • Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
  • Opening & closing duties include checking all doors and setting the alarm or disengaging the alarm upon entering.

  • F&B Manager must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. The F&B Manager must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Education and/or Experience:
  • High School Diploma or two-year related experience; or equivalent combination of education and experience.

Work Environment:
  • While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:
  • While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. 
  • The employee is required to stand and walk for extended periods of time without breaks during busy times. 
  • In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Benefits: Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching

Please submit your resume or complete your application online at

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