Customer Service Associate (PT)

Grapevine, TexasPart-time
About the Job

Round One Entertainment is looking to hire Customer Service Associates for our Amusement, Bowling, Food & Beverage, Cleaning, and Mechanic departments. The location for our facility is in Grapevine, TX at the Grapevine Mills Mall.

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

  • Assist guests at counter and game/bowling floor.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Conducts lost and found the procedure in accordance with company policies.
  • Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
  • Complies and maintains the confidentiality of all company policies and procedures.
  • Responsible for maintaining a clean and safe working area.

  • High School diploma.
  • (Preferred) One to two years experience in hospitality, restaurant, or retail environment.

Work Environment:
  • While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:
  • While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
  • The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
  • Lifting and/or moving up to 100lbs with assistance is required.

  • 1 hour of time play (non-prize) arcade games per week.
  • 90 minutes of bowling per week (shoes included).
  • 1 hour of karaoke/billiards per week.
  • 50% discount on food items per working shift.
  • 1 free beverage per working shift.

Application Reminders: 
  • The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.
  • Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information!
  • Face masks are required at all times. Temperature check before the start of the shift. Hand sanitizer stations are everywhere. Latex Gloves and masks were provided.