Round1

Amusement/Arcade Manager

Burbank, CaliforniaFull-time
About the Job
Round One Entertainment is looking to hire a full-time Amusement Supervisor for our location in Burbank, CA at the Burbank Towne Center.

AMUSEMENT - Overview:
The Amusement Manager/Supervisor will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. S/he keeps the games in “ideal playing conditions.” S/he is involved with cash handling, ensuring that the deposit bag balanced at the end of every shift, refilling machines when required and assisting with promotional ideas. The Amusement Manager/Supervisor is also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

Essential Duties:
  • Achieve sales goals through the efficient execution of Company policies.
  • Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.
  • Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.
  • Plan and prepare work schedules and assignments of employees to specific duties.
  • Monitor store inventory levels on a daily basis ensure adequate availability of products.
  • In conjunction with the General Manager, supervise department employees to ensure they are in compliance with established operating practices and policies.
  • Ensure all store amusement employees are properly trained.
  • Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner.
  • Able to perform General Manager duties in his/her absence.
  • Monitor store staffing on a daily basis to ensure the department is adequately staffed.
  • Assist the General Manager in curbing internal and external theft.
  • Ensure the store and Redemption are presents a pleasing image by changing store displays for better traffic flow with the approval of the General Manager.
  • Ability to understand and track departmental sales on an ongoing basis.
  • Assist with overall operations improvements such as increasing customer base.
  • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
  • Resolve complex customer complaints.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Perform all shift duties as required by the General Manager.
  • Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
  • Complete reviews, absence reports, supervise staff with time and attendance along with work ethics.
  • Review department timesheets for accuracy.
  • Counsel and train employees as needed.
  • Additional duties and responsibilities to be performed when directed by General Manager:
  • Receiving/Shipping.
  • Invoicing.
  • Cash Handling and Management.
  • Front Counter to include register functions/procedures.
  • Travel for company-related errands and off-site assignments.

Non-Essential Duties:
  • Follow Company guidelines for managing confidential information, customer satisfaction and supervising sales associates.
  • Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforce compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
  • Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.

Qualifications:
  • Amusement Manager/Supervisors must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. 
  • The Amusement Manager/Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Education and/or Experience:
  • High School Diploma or two-year related experience; or equivalent combination of education and experience.

ALL DEPARTMENT.

Work Environment:
  • While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. 
  • The noise level in the work environment is usually loud.

Physical Demands:
  • While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. 
  • The employee is required to stand and walk for extended periods of time without breaks during busy times. 
  • In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. 
  • Lifting and/or moving up to 100lbs with assistance is required.

Benefits: 
Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching,

Please submit your resume or complete application online at www.round1usa.com.

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